Home / Our approach
A consulting approach that starts where you are
Your company, your employees and your customers already hold the answers. What’s usually missing is an outside perspective and a clear path from where you are to where you want to be. That’s what we bring.
We meet you at one of four moments
01
Create
Launching a new division, group or product.
02
Redefine
Updating how you interface with, market to and relate to clients.
03
Grow
Making the big leap when you’re already doing well.
04
Change or improve
Navigating a big shift, from executives leaving to revamping your offer.
Four principles behind every engagement
Get results you really want
Clients often focus on fixing a perceived problem instead of seizing the opportunity. We start with where you stand today and work backward to a strategy aligned with your real goals.
Clarity before planning
We help you define what you truly want to create before building solutions, which avoids false starts and points you toward what’s viable.
Your way, not ours
We identify your organization’s natural culture and fit solutions to your people, processes and systems, building on what already exists.
Easier for you and your people
We highlight what already works and expand on it, without recycling another company’s solution. Senior partners with 20+ years of experience lead every engagement.
The RSP methodology
Employees and clients for life
When your operations line up with your customer relationships, you build committed partnerships on both sides. Uncommitted customers leave over price; uncommitted employees take their talent and knowledge with them.
Short term
A profitable, sustainable business.
Long term
Lasting success and loyalty from customers and employees.
Always
Built on your existing culture and resources. Not scrapping everything and starting over.
Step by step
What working with us looks like
Our approach is easy to describe and harder to copy: start with the business, listen more than we talk, and build on what already works. Here is how that plays out in a typical engagement.
1. A free strategy call
We learn where you are, where you want to go and what is in the way. If we are not the right fit, we will say so.
2. Discovery
We ask questions, observe how work really gets done and find the opportunity behind the problem.
3. A plan and a fixed quote
You get a clear plan, a defined scope and a fixed price before any work begins.
4. Build and implement
We carry out the plan, from strategy and training to websites, marketing and automation.
5. Measure and adjust
We track results against the goals we agreed on and adjust as your business changes.
Questions about our approach
Why don’t you take every client who calls?
We are a project shop. We take on a client only when we are the right match and know we can add real value, because that is how we earn the referrals most of our work comes from.
Do you use a set methodology?
We have a proven process, but we never force a client to fit it. Every solution is shaped around your company, your people and the way you already do business.
How do you measure success?
By the goals we set together at the start, such as revenue, new clients, time saved or retention, not by hours billed or reports delivered.
Ready to try a new type of consulting company?
Tell us where you are and where you want to go. A senior strategist will get back to you within one business day.