Client results: problems turned into opportunities

Marketing & SEO

55 → 120+

new clients a month, within 8 months

Veterinary hospital grows its client base through SEO and automated marketing

Problem: Traditional marketing had plateaued at about 55 new clients a month.

Solution: We optimized their existing site around researched keywords, improved their Google listing, and built an automated email and social strategy that runs without staff time.

Results: 120+ new clients a month within 8 months. Target keywords and their Google listing ranked #1 within 4 months.

Rebrand & research

300%

revenue growth over three years

Professional association doubles membership by aligning to member values

Problem: Long-time members were leaving and no new members had joined in five years.

Solution: A tailored satisfaction survey reached current and former members, gathering what the organization needed to rebrand and reposition.

Results: Half of lapsed members came back, membership more than doubled, revenue grew 300%, and collaboration between member organizations rose 1000%.

Website & social media

+21%

online sales in under 30 days

New York diner boosts online orders

Problem: Most customers couldn’t find the online ordering system, so it barely sold.

Solution: A friendlier website that put ordering front and center, plus a social strategy to build a local following and manage reviews.

Results: Online sales rose more than 21% in under 30 days, and unhappy customers became loyal regulars.

Website & automation

2×

qualified hires per week

Insurance telesales firm automates recruiting

Problem: Screening online recruits was slow, manual and outdated.

Solution: A recruiting website with an online funnel and automated email system that screened candidates and booked them into workshops.

Results: Workshop attendance doubled and qualified hires rose from 8–10 to 15–20 a week. The site reached Google’s first page within 3 weeks.

Strategy & leadership

Record year

among its highest revenue years ever

Family business redefined for a new generation

Problem: Sales were falling and clients were spread across 23 industries.

Solution: We found the real driver: disengaged junior executives with no official role. Our recommendations covered a new target market, clear roles, renewed culture and bigger goals.

Results: Senior leaders transitioned out, sales climbed, and the company hit several all-time revenue highs.

Strategic planning

A new firm

launched by the department’s partners within five years

Accounting department stops its client revolving door

Problem: A fast-growing department in a regional firm was losing clients as fast as it gained them, and morale was falling.

Solution: In an off-site session we rebuilt the ideal client profile, set referral paths for poor-fit clients and raised service standards and revenue goals.

Results: Client attrition fell, engagement size rose, morale improved, and the department grew so large its partners formed their own firm.